Terms of service

Last updated: 28 September 2026

These Terms of Service apply when you use the Lone Mule Co. website or purchase products from us. By placing an order, you agree to these terms.

Nothing in these terms affects any rights you have under applicable consumer law.

About us

Lone Mule Co. is an independent travel brand offering journals, travel guides, digital products, prints, clothing, accessories and other products for travellers.

You can contact us at info@lonemule.com.

Our full business contact information is available on our Contact Information page.

Our products

We aim to describe and display our products as accurately as possible.

Colours and appearance may vary slightly depending on your screen, printing process, materials and manufacturing method. Minor variations between products may occur, particularly where products are produced or printed to order.

Product dimensions and specifications are approximate unless stated otherwise.

Nothing in this section affects your rights where a product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.

Orders

When you place an order, you are making an offer to purchase the products in your order.

You will receive an electronic confirmation after placing your order. If we cannot accept or fulfil an order, we will contact you and refund any amount paid for the affected product.

Please check the information you provide when ordering, including your email and delivery address. If you notice an error, contact us as soon as possible at info@lonemule.com.

Prices and payment

Prices are displayed in the currency applicable to your storefront or market.

Shipping charges and any other applicable charges will be displayed during checkout before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

We may change prices from time to time, but changes will not affect an order that has already been accepted.

Physical products and fulfilment

We work with specialist production and fulfilment partners. Many Lone Mule products are produced to order and may be manufactured or dispatched from different locations.

If an order contains multiple products, those products may be produced separately and may arrive in different parcels or at different times.

Estimated production, shipping and delivery information is set out in our Shipping Policy.

Digital products

Some Lone Mule products are supplied digitally, including guides, journals, planning resources and other downloadable material.

Unless a product states otherwise, purchasing a digital product gives you a limited, non-exclusive licence to use it for your own personal, non-commercial use.

You must not reproduce, redistribute, resell, upload, publish, share or commercially exploit our digital products, in whole or in substantial part, without our written permission.

Your statutory rights in relation to digital content are not affected.

Where immediate access to digital content is provided, any applicable cancellation rights and the circumstances in which those rights may be lost will be dealt with in accordance with applicable consumer law.

Intellectual property

Unless otherwise stated, the content and original materials made available by Lone Mule Co. — including our journal content, written guides, illustrations, maps, artwork, graphics, photographs, branding and product designs — are owned by or licensed to Lone Mule Co. and are protected by applicable intellectual property laws.

Purchasing a product does not transfer ownership of the intellectual property contained in that product.

You may use products you purchase for their intended personal use. You may not reproduce, sell, commercially distribute or create commercial products from our protected content without our prior written permission.

Website use

You must not knowingly misuse our website, interfere with its operation, attempt to gain unauthorised access to it, introduce malicious software, or use the website for unlawful purposes.

You may not use automated methods to systematically copy or extract substantial amounts of our original website content except where permitted by law or with our written permission.

Availability and errors

We try to keep product descriptions, prices and availability accurate.

Occasionally information may contain an obvious error or a product may become unavailable. Where this affects an order you have placed, we will contact you and, where appropriate, offer a correction, alternative or refund.

Delivery

Delivery times are estimates unless we expressly agree otherwise.

Please see our Shipping Policy for information about production times, shipping methods, tracking and deliveries.

Nothing in these terms limits any legal rights you may have in relation to delayed or undelivered goods.

Returns, cancellations and refunds

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and your applicable statutory rights.

If a product arrives damaged, defective or incorrect, please contact info@lonemule.com with your order number and details of the problem.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, or excludes or limits any rights or remedies that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, except where applicable law provides otherwise.

Third-party services

Our website and fulfilment process may use third-party services, including payment, ecommerce, production, delivery and technology providers.

Links to third-party websites may also be provided for convenience. We are not responsible for the content of independent third-party websites.

Changes to these terms

We may update these Terms of Service from time to time, for example to reflect changes to our products, website or applicable requirements.

The terms applying to a purchase are those made available to you when you place that order.

Governing law

These terms are governed by the laws applicable to Lone Mule Co.'s business in the United Kingdom.

If you are a consumer, you may also have mandatory rights under the laws of the country or region where you live. Nothing in these terms is intended to remove those rights.

Contact

Questions about these Terms of Service can be sent to:

Lone Mule Co.
Email: info@lonemule.com

Further business contact details are available in our Contact Information.