Shipping policy
SHIPPING & DELIVERY
Lone Mule Co. works with specialist production and fulfilment partners to make and dispatch our physical products. Many of our products are produced to order, helping us avoid unnecessary stock and waste.
Processing and production
Many Lone Mule products are produced to order. Production times vary depending on the product and fulfilment location, and estimated delivery times will be shown where available at checkout.
As a general guide, please allow approximately 3–5 working days for production before dispatch. Some products may take longer, particularly during busy periods. Any product-specific production information will be provided on the relevant product page where necessary.
United Kingdom
UK orders are normally printed and dispatched from the UK.
Once dispatched, delivery time depends on the shipping service selected at checkout. Standard Royal Mail services typically take approximately 2–5 working days after dispatch. Faster and tracked services may also be available.
United States
Eligible US orders are normally produced by our US print partner, reducing the need for international shipping.
Paperback production typically takes approximately 3–5 working days. Once dispatched, USPS Media Mail typically takes approximately 2–8 business days, while faster services may be available at checkout.
Shipping costs
Available delivery services and their prices are calculated and displayed at checkout. You can choose from the options available for your delivery address.
Orders containing multiple products
Products may be produced and dispatched from different fulfilment locations. If your order contains more than one item, they may arrive separately and at different times.
Tracking
Some shipping services include tracking and others do not. Where tracking is included, tracking information will be provided after your order has been dispatched.
Delays and missing orders
Production and delivery times are estimates rather than guarantees. Delays can occasionally occur due to couriers, peak periods or circumstances outside our control.
If your order appears significantly overdue, please contact info@lonemule.com with your order number and we'll investigate it for you.
Digital products
Digital products do not require shipping. Where applicable, download instructions or access details will be provided electronically after purchase.
Questions
If you have any questions about delivery before or after placing an order, contact us at info@lonemule.com